Do I need professional monitoring for my business?
Not necessarily. Our Smart Self Monitoring tier ($25/month) gives you full control via the Ajax app — real-time alerts, photo verification, and remote arm/disarm. If you're an owner-operator who's typically reachable, this may be all you need. Advanced Monitoring ($85/month) adds 24/7 central station coverage with verified dispatch — better suited to businesses with high-value inventory, multiple locations, or owners who travel frequently. Both options are month-to-month. No long-term contracts.
What makes Ajax different from the alarm system we already have?
Most commercial alarm systems detect and alert — that's it. Ajax adds photo verification via MotionCam, so you know within seconds whether an alarm is real. The Jeweller wireless protocol uses AES-128 encryption with frequency hopping and anti-jamming, making it significantly harder to defeat than traditional wired or wireless systems. And everything — intrusion, cameras, fire sensors, and intercoms — runs in a single app instead of separate platforms.
Can multiple staff members access the system?
Yes. Ajax supports multi-user access with different permission levels. Owners have full control, managers can arm/disarm and receive alerts, and you can issue temporary access codes for cleaning crews or vendors. For physical access control, Akuvox intercoms support individual RFID credentials, PIN codes, face recognition, and time-limited QR codes — all with a complete audit log.
What happens if our internet goes down?
The Ajax Hub 2 Plus communicates over Ethernet, WiFi, and dual SIM cellular simultaneously. If your internet fails, the hub automatically falls back to cellular — sensors keep reporting, alerts keep sending, and central station monitoring (if subscribed) continues without interruption. This is a key advantage over systems that go dark the moment your router goes offline.
Is there a long-term contract?
No. Both monitoring tiers are month-to-month. The hardware you purchase is yours — there's no equipment rental or lock-in. You can start, pause, or cancel monitoring at any time. We're not in the business of trapping customers into multi-year agreements.
What areas do you serve for commercial security installation?
We serve Tacoma, Puyallup, Gig Harbor, University Place, Bonney Lake, and the greater South Sound region of Washington State. If your business is in Pierce County or the surrounding area, contact us and we'll confirm coverage.