Support

FAQ and Downloads

FAQ

General Questions

  • What is home automation?

    Home automation is the integration of technology to control and automate aspects of your home, like lighting, climate, entertainment, and security systems. It offers convenience, energy efficiency, and enhanced safety.

  • What are the benefits of installing a home automation system?

    Home automation offers many benefits:

    • Convenience: Control everything from lights to door locks with a few taps on your smartphone or voice commands.
    • Energy savings: Automate lights and temperature settings to reduce energy waste.
    • Enhanced security: Get alerts for unexpected activity, remotely control door locks, and simulate presence while away.
    • Peace of mind: Check in on your home from anywhere and monitor different systems.
  • What devices can be integrated into a home automation system?

    A wide range of devices can be integrated:

    • Lighting
    • Thermostats
    • Security systems & cameras
    • Door locks
    • Entertainment systems (TVs, speakers, etc.)
    • Motorized shades and blinds
    • Irrigation systems
    • And much more!

Working With a Custom Integrator

  • Why should I work with a custom integrator instead of doing it myself?

    Custom integrators bring expertise and experience to the table:

    • Design: They’ll assess your needs and design a system unique to your home and lifestyle.
    • Compatibility: They ensure all devices work seamlessly, saving you potential compatibility headaches.
    • Professional installation: They manage the complexities of wiring, setup, and configuration for a reliable system.
    • Ongoing support: They provide maintenance and troubleshooting to keep your system running smoothly.
  • How much does a home automation system cost?

    Costs vary depending on the size of your home, the complexity of the system, the brands chosen, and the integrator you work with. A custom integrator can provide a detailed estimate after discussing your specific needs.

  • What is the process of working with a custom integrator?

    • Consultation: Discuss your goals, lifestyle, and budget with the integrator.
    • Design: The integrator creates a comprehensive plan for your system.
    • Installation: They handle all equipment, wiring, and configuration.
    • Programming: The system is customized based on your preferences and routines.
    • Training: They show you how to use the system and provide ongoing support.

Technical Questions

  • Do I need a strong internet connection for home automation?

    Yes, a reliable internet connection is essential for most home automation systems to function properly.

  • What happens if my internet goes down?

    The impact varies. Some core functions may still be available locally, but certain features like remote access and some voice commands might be unavailable until the internet is restored.

  • Is home automation secure?

    Reputable custom integrators prioritize security. They’ll use strong passwords, firewalls, and encryption to protect your system and data.

Downloads

A cell phone with a luma app on it.

Luma View app

A black app store button with an apple logo and the words `` download on the app store ''.
A get it on google play button on a white background.
Two smart phones are sitting next to each other on a white background.

Control4 app

A black app store button with an apple logo and the words `` download on the app store ''.
A get it on google play button on a white background.
A couple of phones sitting next to each other on a white background.

OvrC Connect app

A black app store button with an apple logo and the words `` download on the app store ''.
A get it on google play button on a white background.
A couple of phones sitting next to each other on a white background.

ClareHome app

A black app store button with an apple logo and the words `` download on the app store ''.
A get it on google play button on a white background.
A couple of phones sitting next to each other on a table.

Alarm.com app

A black app store button with an apple logo and the words `` download on the app store ''.
A get it on google play button on a white background.
A couple of phones sitting next to each other on a white background.

Josh app

A black app store button with an apple logo and the words `` download on the app store ''.
A get it on google play button on a white background.
A smart phone with a nice app on it.

NICE Mobile Viewer App

A black app store button with an apple logo and the words `` download on the app store ''.
A get it on google play button on a white background.
A cell phone is displaying a video of a group of people in an office.

DS CAM app

A black app store button with an apple logo and the words `` download on the app store ''.
A get it on google play button on a white background.
A cell phone with a picture of a room on the screen.

UniFi Protect app

A black app store button with an apple logo and the words `` download on the app store ''.
A get it on google play button on a white background.