Ask ROMAN v2 Beta
ROMAN is the Rivas Technology Group AI support assistant — deep knowledge of Control4, Ajax, networking, shades, and AV. Most issues resolve in minutes. No callback, no wait, any hour.
Rivas Technology Group clients get help two ways: ROMAN, the AI support assistant (beta), resolves most Control4, Ajax, networking, shade, and AV issues in minutes — any time, no callback, no wait — or open a support ticket and the team follows up during business hours (Mon–Fri, 8AM–5PM Pacific). If ROMAN can't close the issue, it hands the team a full conversation summary so you never repeat yourself. For proactive coverage — monitoring that catches issues before you notice, quarterly system checks, and a 4-hour response guarantee — see the CURATOR Remote Care Plan .
Chat With ROMAN — or Open a Ticket
Ask ROMAN v2 Beta
Rivas Operations Management & Automation Network
Support Ticket
The Rivas Technology Group team will follow up during business hours (Mon–Fri 8AM–5PM Pacific).
This summary will be sent to Rivas Technology Group with your ticket so you don't need to repeat yourself.
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Ticket received
The Rivas Technology Group team has been notified and will follow up during business hours.
Mon–Fri, 8AM–5PM Pacific.
What ROMAN Can Help With
Control4
Automation · Lighting · AV · App issues
Ajax Security
Hub · Sensors · Alerts · Arm and Disarm
Networking
WiFi · Connectivity · Router issues
Shades and AV
Motorized shades · Theater · Audio
How It Works
Describe your issue
Tell ROMAN what's happening in plain language. No technical jargon required — just what you're seeing.
ROMAN diagnoses
ROMAN draws on deep knowledge of Control4 and Ajax systems to walk you through targeted troubleshooting steps.
Resolved or escalated
Most issues close in the chat. If it needs hands-on attention, ROMAN hands off a full summary so you never repeat yourself.
Want issues fixed before you notice them?
The CURATOR Remote Care Plan adds proactive monitoring, quarterly system checks, unlimited remote support, and a 4-hour response guarantee — for every system we've installed.