Service Pricing, Warranty and Policies

We believe in complete transparency. No hidden fees, no surprise invoices: just clear rates, honest policies, and workmanship we stand behind in writing.

Transparent Rates. No Surprises.

All service work is billed at defined flat rates by crew type and discipline: automation, security, networking, AV, lighting, or shades. Crew size is determined by scope and safety requirements. Rates are as of September 30, 2026.

A one-technician service visit on a Control4 system bills at the Programming & Configuration rate.

On-Site Service, 1-Man Crew

Troubleshooting, repairs and adjustments on systems other than Control4, and any other on-site technical work that falls within single-technician scope as determined by Rivas Technology Group. A one-technician visit on a Control4 system bills at the Programming & Configuration rate below.

On-Site Service, 2-Man Crew

Required for work involving heavy equipment, large displays, wire pulls, rack installations, ceiling mounts, and any scope where safety or site conditions require two technicians on-site simultaneously. Crew type is determined by Rivas Technology Group at time of scheduling.

Remote Support

Remote diagnostics, configuration, software updates and troubleshooting without a visit are a CURATOR benefit: included with every tier, in business hours, for the setup and programming we installed. Without a plan we help on site, or CURATOR Base is $79 a month, month to month, and the remote fix is included. Dedicated programming beyond a small tweak bills at the programming rate.

Programming & Configuration

Dedicated programming labor for automation systems, Control4 driver configuration, custom scene and integration logic, network architecture configuration, and system commissioning. A one-technician service visit on a Control4 system bills at this rate, because the fix almost always ends in Control4 programming. Third-party equipment in a Control4 home, such as a speaker or a camera, bills at the service rate when that is what we are working on. On site it carries the two-hour minimum; remotely it is for CURATOR members, in 15-minute steps. When programming runs concurrently with on-site installation labor, both rates apply simultaneously.

Third-Party Equipment Service

Service, diagnostics, and repair on equipment not sourced through Rivas Technology Group. Subject to pre-service condition documentation and written client acknowledgment. See Third-Party Equipment Policy below.

Installation Projects

Installation projects involve multiple disciplines: system design, structured wiring, equipment rack build, programming, and commissioning. All labor is bundled into a fixed project quote so you know the full cost upfront with no surprises mid-install. Crew sizing, including whether a 1-Man or 2-Man crew is required, is determined during scope review and reflected in your proposal.

2-Man Crew Policy: Rivas Technology Group reserves the sole right to determine crew size requirements based on scope, equipment specifications, site conditions, and applicable safety standards. The following work types automatically require a 2-Man crew and will be scheduled and billed at the 2-Man rate:

Any single component or piece of equipment weighing 50 lbs or more. Any display or screen 65 inches or larger. Any structured wiring or cable pull through walls, ceilings, floors, or conduit runs of any length. Equipment rack installation, relocation, or consolidation. Any ceiling-mounted equipment including projectors, ceiling speakers, and overhead displays. Any work requiring simultaneous equipment positioning, fastening, and safety spotting on a ladder or lift. Any other scope where Rivas Technology Group determines that a single technician cannot safely or effectively complete the work.

Crew requirements are confirmed at the time of scheduling. Service calls booked as 1-Man that are determined on-site to require a 2-Man crew will be rescheduled or billed at the 2-Man rate at the discretion of Rivas Technology Group.

Third-Party Equipment Policy

Rivas Technology Group will service, diagnose, and repair equipment not originally sourced through us, subject to the terms below. This policy protects both parties and ensures expectations are aligned before work begins.

Rivas Technology Group documents the condition of all third-party equipment before service begins. The client acknowledges pre-existing condition via written confirmation (email is sufficient) prior to work starting. No third-party equipment service will proceed without this acknowledgment.

The standard 30-day service call workmanship warranty applies to Rivas Technology Group labor only. The equipment itself carries no warranty from Rivas Technology Group, either express or implied. Manufacturer warranties, if any, remain the client's responsibility to pursue.

Rivas Technology Group is not liable for equipment failure, component damage, or data loss that occurs during or after service on third-party equipment, provided that standard industry procedures were followed. Aging, end-of-life, or undisclosed pre-existing conditions in equipment are the client's responsibility.

Rivas Technology Group makes no guarantee that third-party equipment will integrate with, or fully function alongside, Rivas Technology Group-sourced systems, platforms, or networks. Compatibility assessments are provided as professional opinions only.

Rivas Technology Group is not obligated to source replacement parts for third-party equipment. When parts are required, the client is responsible for providing them or authorizing Rivas Technology Group to procure them at cost plus a standard sourcing fee. Labor continues to bill at the Third-Party Equipment rate regardless of parts source.

Rivas Technology Group reserves the sole right to decline service on any third-party equipment at its discretion. This includes but is not limited to equipment that is unsafe, end-of-life, unsupported by the manufacturer, counterfeit, or incompatible with our tools and processes. This determination may be made on-site after inspection.

Written Acknowledgment Required: Rivas Technology Group will send a brief written acknowledgment to the client prior to beginning any third-party equipment service. A reply confirming understanding of these terms is required before work begins. This can be completed via email reply and takes less than a minute.

Extended Warranty Exclusion: Third-party equipment is permanently excluded from SureBright extended warranty coverage, regardless of service history with Rivas Technology Group. Extended warranty coverage is available only on equipment sourced and installed by Rivas Technology Group.

New Installation Equipment Policy: Rivas Technology Group does not install client-provided or third-party-sourced equipment as part of any new installation project. All hardware included in a new installation must be sourced through Rivas Technology Group to ensure full system compatibility, maintain warranty coverage, and protect the integrity of the completed system.

Expert Guidance, Independently Delivered

Not every question starts with a project. When you need professional advice on system design, platform selection, an existing system audit, or a second opinion on another integrator's bid, that's a consulting engagement, not a free estimate.

Project Estimates & Discovery Calls. You have a specific project and want to know what it costs. We scope it, visit if needed, and deliver a proposal. No charge, no commitment, ever.

Consulting Sessions. You want expertise independent of hiring us: platform advice, a bid review, a system audit, or a DIY roadmap. The value flows to you regardless of outcome. That's a paid engagement.

Design Work

The discovery call is free. Design work, by video call or on-site visit, is quoted per project and credited in full toward installation with Rivas Technology Group.

Technology Design Package

A complete written system specification, equipment list, room-by-room scope, and system architecture, that you can hand to any integrator for a bid or use as a step-by-step DIY roadmap. Delivered within 5 business days. As of September 2026 the residential design package starts at $1,500 and the Commercial Technology Design Package at $2,500, both credited in full toward installation.

Not sure which path is right? If you have a specific project and want to know what it costs, that's always a free estimate: contact us or use the instant estimator. If you want independent expert guidance regardless of whether you hire us, that's a consulting engagement. Learn more on our Smart Home Consulting page.

For Contractors, Vendors and Trade Partners

Subcontracted labor for another vendor, general contractor, or integrator is a business-to-business engagement, not a residential estimate. These requests carry their own terms, beginning with a discovery and engagement fee that reserves our team's time, licensing, and design expertise before any scoping begins.

Discovery & Engagement Fee

Required before any on-site discovery, scoping, or proposal work on a subcontracted or trade request. Covers our site assessment, scope development, and a formal written labor proposal delivered within 3 to 5 business days.

A Certified Integrator, Not a Body Shop

When you subcontract Rivas Technology Group, you're engaging a credentialed systems integrator: licensed, bonded, insured, and backed by manufacturer partnerships and trade pricing most labor providers can't offer.

Who This Applies To: General contractors, builders, out-of-area vendors, and fellow integrators requesting Rivas Technology Group to perform subcontracted labor, including work at a job site within our service area. The engagement fee applies regardless of job-site location; it reserves our engineering and field time, not travel.

How It Works: Submit your request and remit the engagement fee. We schedule discovery and develop scope. You receive a formal written labor proposal within 3 to 5 business days. The fee credits in full toward that proposal on approval. Travel beyond our 20-mile service area, where applicable, is quoted separately per our Service Area schedule below.

How We Go From Idea to Proposal

Every installation project starts with a discovery visit. That is a no-pressure, on-site consultation where we assess your space, understand your goals, and gather everything needed to build an accurate, detailed proposal.

Discovery Visit

We visit your property to assess the space, review existing infrastructure, and discuss your goals and budget in detail. Discovery visits are complimentary within our 20-mile service area. Properties outside our primary service area are subject to the standard mobilization fee.

Proposal Delivery

Following the discovery visit, we deliver a detailed written proposal within 3 to 5 business days. Your proposal includes full scope of work, equipment specifications, labor, payment terms, and project timeline.

Client Responsibilities

To ensure an accurate proposal and smooth project execution, we ask that clients come prepared and engaged throughout the process.

• Provide clear access to all work areas on scheduled installation dates.
• Ensure all existing wiring, devices, or components intended for reuse are in serviceable condition.
• Maintain stable power, internet connectivity, and network infrastructure.
• Review and approve system design and equipment selections prior to installation.
• Promptly notify Rivas Technology Group of any changes to site conditions.
• Operate installed systems in accordance with provided instructions and manufacturer guidelines.

Primary Service Area: Within 20 Miles of Kent, WA

Our standard service area covers the South Sound region within 20 miles of our Kent, WA base. Service outside this area is available for installation projects and select service calls, subject to a mobilization fee.

Our primary service area includes Kent, Tacoma, Gig Harbor, Federal Way, Auburn, Sumner, Covington, Maple Valley, Puyallup, Bonney Lake, and University Place. Not sure if you're covered? Contact us and we'll let you know.

We Stand Behind Our Work. In Writing.

Every service call and installation comes with a written workmanship warranty covering our labor and craftsmanship, separate from and in addition to manufacturer equipment warranties.

Service Call Workmanship

All repair and service work is warranted for 30 days from the date of service. If the same issue recurs within 30 days due to our workmanship, we'll return and resolve it at no additional labor charge.

Installation Workmanship

All new system installations are warranted for 90 days from project completion. Any workmanship-related issues arising within this period will be addressed at no additional labor cost.

Manufacturer Warranty Pass-Through: All equipment installed by Rivas Technology Group carries its full manufacturer warranty. We handle warranty claims on your behalf; you won't need to navigate manufacturer support on your own.

Warranty Scope: Workmanship warranties cover labor and installation quality performed by Rivas Technology Group. They do not cover equipment failure, software issues unrelated to our installation, acts of nature, unauthorized modifications, or damage caused by third parties. Client-provided equipment is excluded from all warranty coverage.

After Warranty: Once your workmanship warranty period has ended, continued support and service is available at our standard labor rates. Extended warranty coverage is available through the SureBright program below.

Coverage That Goes Beyond Day 90.

Rivas Technology Group has partnered with SureBright to offer project-based extended warranty coverage: parts and labor, starting the day after your standard workmanship warranty expires.

Your first warranty deductible is on us. No out-of-pocket cost for your first claim; parts and labor are fully covered.

Beginning with your second claim through the end of the extended warranty period, a $150 deductible applies per occurrence.

What's Covered: Most manufacturer parts at full retail value, plus Rivas Technology Group labor. Coverage is project-based and applies to all qualifying equipment included in the original installation scope.

Must Be Elected at Proposal: Extended warranty coverage cannot be added retroactively after a project is signed. It must be selected at the time of proposal. Ask us to include it when requesting your quote.

Exclusions: Extended warranty applies only to Rivas Technology Group-supplied and installed equipment. Third-party equipment, client-provided equipment, unauthorized modifications, and damage resulting from misuse, power events, or third-party interference are excluded. Coverage terms, duration, and claims decisions are governed by SureBright's warranty agreement provided at the time of election.

How We Run Your Project

Clear expectations on both sides make for smoother installs, fewer surprises, and a finished product everyone is proud of. The full project terms, including access and scheduling, change orders, existing conditions, and surface disclaimers, are in our Terms and Conditions.

Clear Terms. No Hidden Fees.

Service Calls & Remote Support

Service calls require full payment prior to service; remote support is a CURATOR benefit and is not sold by the session. A two-hour minimum applies to all on-site service calls. Remote programming for CURATOR members is billed in 15-minute steps with a 15-minute minimum; without a plan, programming is done on site with the two-hour minimum. Minimums apply unless waived in writing by Rivas Technology Group.

Installation Projects

Payment for installation projects is structured in three milestones. A deposit is due upon contract signing. Equipment ordering and installation scheduling will not proceed until the deposit is received. A progress payment is due on installation start day, and a final payment is due upon project walkthrough and client sign-off. Unless otherwise stated in writing, quoted prices do not include Washington State sales tax.

Accepted Payment Methods: Certified check · ACH transfer · Wire transfer · Credit card (Visa, Mastercard, Amex). Credit card payments subject to a 3% convenience fee. ACH and wire transfers are fee-free.

Cancellation & Rescheduling: Service call appointments may be rescheduled or cancelled at no charge with at least 24 hours notice. Prepayments will be refunded or applied as a credit toward your rescheduled appointment. Cancellations with less than 24 hours notice will result in forfeiture of the prepayment. Installation project deposits are non-refundable once the contract is signed.

Business Hours Service Only

Rivas Technology Group provides service during standard business hours. We do not offer emergency or after-hours service calls at this time.

Service Hours: Monday to Friday, 8:00 AM to 5:00 PM · Excluding major holidays · After-hours and weekend service is not available.

Schedule a Service Call or Request an Installation Quote

Contact us to book a service appointment or get a free consultation for a new system installation. All consultations are designed around your home and budget. For service on a system you already have, start at support.