Service Pricing,
Warranty & Policies
We believe in complete transparency. No hidden fees, no surprise invoices — just clear rates, honest policies, and workmanship we stand behind in writing.
One Rate. No Surprises.
All service work is billed at a single flat rate regardless of system type — automation, security, networking, AV, lighting, or shades.
Troubleshooting, repairs, programming updates, system adjustments, and any on-site technical work at your property.
Remote diagnostics, programming, system configuration, and software updates handled securely without an on-site visit. Collected in full prior to session start.
Installation projects involve multiple disciplines — system design, structured wiring, equipment rack build, programming, and commissioning. All labor is bundled into a fixed project quote so you know the full cost upfront with no surprises mid-install.
Client-Provided Equipment Policy: Rivas Technology Group does not install, program, or service equipment or parts supplied by the client. All hardware must be sourced through Rivas Technology Group to ensure compatibility, maintain warranty coverage, and protect system integrity.
Book Online.
No Quote Needed.
These common services are available at fixed per-unit pricing — book directly through our shop and we will reach out to schedule. No consultation required.
Access Point Installation
Professional mounting, cabling, and configuration of a single enterprise access point. Price is per AP — multiple units available at checkout.
Camera Installation
Professional mounting, wiring, and commissioning of a single security camera. Price is per camera — multiple units available at checkout.
Advanced Monitoring
24/7 professional monitoring with visual alarm verification and law enforcement dispatch. U.S.-based central station.
Smart Self Monitoring
App-based self-monitoring with real-time alerts, live video access, and full system control — no central station required.
Looking for more fixed-price services? Visit our full services catalog in the Rivas Technology Group shop.
How We Go From
Idea to Proposal
Every installation project starts with a discovery visit — a no-pressure, on-site consultation where we assess your space, understand your goals, and gather everything needed to build an accurate, detailed proposal.
Discovery Visit
We visit your property to assess the space, review existing infrastructure, and discuss your goals and budget in detail. Discovery visits are complimentary within our 20-mile service area. Properties outside our primary service area are subject to the standard mobilization fee.
Proposal Delivery
Following the discovery visit, we deliver a detailed written proposal within 3–5 business days. Your proposal includes full scope of work, equipment specifications, labor, payment terms, and project timeline.
Client Responsibilities
To ensure an accurate proposal and smooth project execution, we ask that clients come prepared and engaged throughout the process.
Primary Service Area:
Within 20 Miles of Kent, WA
Our standard service area covers the South Sound region within 20 miles of our Kent, WA base. Service outside this area is available for installation projects and select service calls, subject to a mobilization fee.
| Distance from Kent, WA | Service Type | Travel Fee |
|---|---|---|
| Within 20 miles | Service calls & installations | Included |
| 20 – 35 miles | Installations & select service calls | $150 mobilization fee |
| 35 – 50 miles | Installations & select service calls | $250 mobilization fee |
| 50+ miles | Installations only | Quoted individually |
Our primary service area includes Kent, Tacoma, Gig Harbor, Federal Way, Auburn, Sumner, Covington, Maple Valley, Puyallup, Bonney Lake, and University Place. Not sure if you're covered? Contact us and we'll let you know.
We Stand Behind
Our Work. In Writing.
Every service call and installation comes with a written workmanship warranty covering our labor and craftsmanship — separate from and in addition to manufacturer equipment warranties.
Service Call Workmanship
All repair and service work is warranted for 30 days from the date of service. If the same issue recurs within 30 days due to our workmanship, we'll return and resolve it at no additional labor charge.
Installation Workmanship
All new system installations are warranted for 90 days from project completion. Any workmanship-related issues arising within this period will be addressed at no additional labor cost.
Manufacturer Warranty Pass-Through: All equipment installed by Rivas Technology Group carries its full manufacturer warranty. We handle warranty claims on your behalf — you won't need to navigate manufacturer support on your own.
Warranty Scope: Workmanship warranties cover labor and installation quality performed by Rivas Technology Group. They do not cover equipment failure, software issues unrelated to our installation, acts of nature, unauthorized modifications, or damage caused by third parties. Client-provided equipment is excluded from all warranty coverage.
After Warranty: Once your workmanship warranty period has ended, continued support and service is available at our standard labor rates. We remain your long-term support partner — just give us a call.
How We Run
Your Project
Clear expectations on both sides make for smoother installs, fewer surprises, and a finished product everyone is proud of.
Clear Terms.
No Hidden Fees.
🔧 Service Calls & Remote Support
🏗️ Installation Projects
Accepted Payment Methods: Certified check · ACH transfer · Wire transfer · Credit card (Visa, Mastercard, Amex) — Credit card payments subject to a 3% convenience fee. ACH and wire transfers are fee-free.
Cancellation & Rescheduling: We require at least 24 hours notice to reschedule or cancel a service appointment at no charge. Appointments cancelled with less than 24 hours notice may be subject to a rescheduling fee. Installation project deposits are non-refundable once equipment has been ordered.
Business Hours Service Only
Rivas Technology Group provides service during standard business hours. We do not offer emergency or after-hours service calls at this time.
Service Hours: Monday – Friday, 8:00 AM – 5:00 PM · Excluding major holidays · After-hours and weekend service is not available.
Schedule a Service Call or
Request an Installation Quote
Contact us to book a service appointment or get a free consultation for a new system installation. All consultations are tailored to your home and budget.