Store Policies

These policies apply to orders placed in the Rivas Technology Group online store at rivastechgroup.com/shop. Installation, monitoring and service work are separate and follow our Terms and Conditions.

1. Shipping

• We ship to all 50 states. We do not ship outside the United States.
• Kits ship free. Single parts ship free on orders of $149 or more. Below $149, shipping is $9.99.
• You get an email with tracking as soon as your order ships. Most orders arrive 3 to 7 business days after they ship.
• An order can arrive in more than one box. The packing slip lists everything in it.

2. Returns

• Return anything within 30 days of delivery for a full refund of the item.
• We pay return shipping. Call or email us and we send a prepaid return label.
• Send it back with everything that came in the box. We refund your original payment method once the return arrives.
• If something arrives damaged or does not work, tell us within 30 days and we replace it at no cost.

3. Warranty

• Every product carries its manufacturer's warranty. Ajax Systems devices carry 24 months1.
• For a warranty claim, contact us first. We help you test the device and handle the claim with the manufacturer.
• Store orders are parts, not an installation, so our installation workmanship warranty does not apply to them. The manufacturer's warranty and our 30-day returns do.

4. Payment and sales tax

• Payment is handled by Stripe. Your card details go to Stripe and never reach our servers.
• Sales tax is added at checkout where it applies.
• Prices are in US dollars. We do not charge a restocking fee.

5. Cancellations

• Call or email before your order ships and we cancel it and refund it in full. After it ships, return it under section 2.

6. What the store does not sell

• Installation and setup are not sold online. In the South Sound we design and install systems as a separate service, see Smart security and Wi-Fi and networking.
• Professional monitoring is offered in Washington only and is arranged by phone, not in the cart.
• No monthly fee is required to use the Ajax app.

7. Support and contact

Support is free for every store customer, by phone at (425) 954-6003 or by email at sales@rivastechgroup.com. It covers setup questions, troubleshooting and warranty claims for what you bought: we help you do it. Configuring a system or network for you is installation work, quoted separately. Rivas Technology Group, Kent, Washington.