CURATOR
Remote Care for Every System We Build
"Designed together. Built to disappear."
Without managed care, systems drift. Updates stall. Something breaks on a Friday and nobody picks up. CURATOR keeps your technology performing exactly the way it was designed to — monitored, maintained, and supported by the same team that built it.
Every system. One plan.
One team behind it.
CURATOR covers the full scope of what Rivas Technology Group installs. Unlimited remote support, proactive monitoring, and a scheduled quarterly review — all handled by the people who designed and built your system.
Proactive System Health Monitoring
Continuous monitoring of device connectivity, system performance, and platform status — on Control4, Ajax, managed networking, surveillance, and all supported platforms. We see it before you do.
Unlimited Remote Support
Call as often as you need. Remote troubleshooting, adjustments, and configuration fixes handled during business hours — no session limits, no per-call billing, no watching the clock.
Quarterly CURATOR Check
A scheduled 30-minute remote review every quarter — not triggered by a problem. We assess system health, firmware status, and flag anything worth addressing before it becomes one. Documented every time.
Remote Software Updates
Firmware and software updates pushed proactively across all platforms that support remote update delivery — so your systems stay current without a call, a visit, or a disruption.
Remote Configuration & Adjustments
Scene changes, schedule updates, device reconfigurations — your systems adapt to how you live, without waiting for a scheduled visit.
Dedicated Point of Contact
A Rivas Technology Group team member assigned to your account. You are not a ticket number — you are a client with systems we know inside and out.
Priority Technical Support
CURATOR clients move to the front of the queue. 4-hour guaranteed response, business hours. Requests received after 3:00 PM PT are addressed the following business day.
Priority Scheduling & Waived Mobilization
When a visit is required, CURATOR clients are scheduled ahead of the standard queue. Mobilization fees waived for all visits within 50 miles. On-site labor billed at standard rates — no markup.
Automatic Plan Renewal
Coverage renews automatically each month. No reminders, no gaps, no lapses. Cancel anytime — no penalty, no contract, no runaround.
Clear coverage.
No gray areas.
CURATOR is a remote-only plan. Here is exactly what is and is not included — so there are no surprises on either side.
One conversation.
Your systems covered.
Enrollment is straightforward. We confirm your systems, activate your plan, and you're covered — typically within one business day.
Contact Us
Reach out through the contact form or by phone. Let us know you're interested in CURATOR and we'll schedule a brief review of your installed systems.
System Review & Confirmation
We confirm your systems are Rivas Technology Group-installed and eligible for coverage. Most reviews take less than 15 minutes and are handled remotely.
Plan Active
Your CURATOR plan is activated, monitoring begins, and your first Quarterly CURATOR Check is scheduled. From this point, you're covered and we're watching.
Remote first.
On-site when it matters.
CURATOR handles everything it can remotely. When a visit is required, CURATOR clients receive priority scheduling and waived mobilization fees within 50 miles. On-site labor is billed at standard published rates — no plan markup.
What clients say about
the team behind CURATOR.
CURATOR is built on the same standard our clients have come to expect — responsive, knowledgeable, and accountable from the first call to the last cable run.
"It was a pleasure working with the Rivas crew. The security system installation went perfectly and the crew was very friendly and knowledgeable. They set all the equipment and wiring up very neatly, explained how the systems work and made sure we were happy with everything before leaving."
One conversation.
Your systems covered.
Contact us, we confirm your systems, and CURATOR is active — typically within one business day. The same team that built your system is now watching over it.
Mobilization waived within 50 miles · On-site labor at standard rates · Rivas Technology Group-installed systems only · Cancel anytime