Care plan for Rivas Technology Group systems, South Sound
CURATOR
remote care for the system we built
Remote care, month to month or yearly, for Control4, Ajax, networking, AV, lighting, shades, cameras and access control we installed, in homes and businesses across south King County and Pierce County. Monitored and supported by the people who built it.
Three tiers, one plan, one property
Base, Plus or Complete.
Every tier is month to month with no contract, or prepaid yearly with two months free, priced per property, for a home or a single-site business with up to 40 devices we manage. Larger or multi-site properties are quoted.
CURATOR Base
$79 a month
or $790 a year, prepaid
We watch the system, fix what we can remotely and check in twice a year. For a home or small business that wants problems caught before they are noticed.
Choose BaseCURATOR Plus
$169 a month
or $1,690 a year, prepaid
Quarterly update windows, security fixes within days, next-business-day response and small tweaks to your scenes and schedules. For a property that changes often.
Choose PlusCURATOR Complete
$299 a month
or $2,990 a year, prepaid
Quarterly checks with one on-site tune-up a year, a four-hour response or the month is free, a named contact, waived mobilization. For the property that has to work.
Choose CompleteCURATOR Base $79 a month or $790 a year
- Proactive health monitoring
- Remote fixes when monitoring flags a fault
- Remote visits
- Twice a year
- Firmware and software updates
- At each visit
- Documented system check
- Once a year
- On-site tune-up
- Not included
- Remote support in business hours
- Unlimited
- Small tweaks to existing scenes and schedules
- Not included
- Named point of contact
- Not included
- Response promise
- Two business days
- Scheduling for visits
- Standard queue
- Mobilization within 50 miles
- Standard rate
- Month to month after a three-month start
- Or yearly, prepaid (two months free)
- $790 a year
CURATOR Plus $169 a month or $1,690 a year
- Proactive health monitoring
- Remote fixes when monitoring flags a fault
- Remote visits
- Quarterly
- Firmware and software updates
- Quarterly windows; security fixes within days
- Documented system check
- Twice a year
- On-site tune-up
- Not included
- Remote support in business hours
- Unlimited
- Small tweaks to existing scenes and schedules
- Named point of contact
- Not included
- Response promise
- End of next business day
- Scheduling for visits
- Ahead of the queue
- Mobilization within 50 miles
- Standard rate
- Month to month after a three-month start
- Or yearly, prepaid (two months free)
- $1,690 a year
CURATOR Complete $299 a month or $2,990 a year
- Proactive health monitoring
- Remote fixes when monitoring flags a fault
- Remote visits
- Quarterly
- Firmware and software updates
- Quarterly windows; security fixes within days
- Documented system check
- Quarterly
- On-site tune-up
- Once a year
- Remote support in business hours
- Unlimited
- Small tweaks to existing scenes and schedules
- Named point of contact
- Response promise
- Four hours, or the month is free
- Scheduling for visits
- First in the queue
- Mobilization within 50 miles
- Waived
- Month to month after a three-month start
- Or yearly, prepaid (two months free)
- $2,990 a year
| What you get | CURATOR Base | CURATOR Plus | CURATOR Complete |
|---|---|---|---|
| Proactive health monitoring | |||
| Remote fixes when monitoring flags a fault | |||
| Remote visits | Twice a year | Quarterly | Quarterly |
| Firmware and software updates | At each visit | Quarterly windows; security fixes within days | Quarterly windows; security fixes within days |
| Documented system check | Once a year | Twice a year | Quarterly |
| On-site tune-up | Not included | Not included | Once a year |
| Remote support in business hours | Unlimited | Unlimited | Unlimited |
| Small tweaks to existing scenes and schedules | Not included | ||
| Named point of contact | Not included | Not included | |
| Response promise | Two business days | End of next business day | Four hours, or the month is free |
| Scheduling for visits | Standard queue | Ahead of the queue | First in the queue |
| Mobilization within 50 miles | Standard rate | Standard rate | Waived |
| Month to month after a three-month start | |||
| Or yearly, prepaid (two months free) | $790 a year | $1,690 a year | $2,990 a year |
Monthly prices per property as of September 2026; yearly prices as of October 2026. Yearly plans are prepaid and not refundable: cancelling stops the renewal and coverage runs to the end of the paid year. They renew each year, and we email you 30 days before with the amount, the date and how to switch to monthly. Ajax monitoring through Becklar and Control4 subscriptions are separate at every tier. On-site labor and equipment we did not install are not included; visits bill at published rates with no plan markup.
CURATOR is Rivas Technology Group's remote care plan for systems we installed. It comes in three tiers: Base at $79, Plus at $169 and Complete at $299 a month per property, as of September 2026, month to month, or prepaid yearly at $790, $1,690 or $2,990 (two months free, as of October 2026). Base has two remote visits a year; Plus has quarterly update windows with security fixes within days; Complete has quarterly checks, one of them an on-site tune-up, a four-hour response, a named contact and waived mobilization.
- Term
- Monthly, three months to start, then month to month; or yearly, prepaid, two months free
- Size
- A home or a single-site business with up to 40 devices we manage
- Eligibility
- Systems installed by Rivas Technology Group
What is CURATOR?
A remote care plan in three tiers, Base at $79, Plus at $169 and Complete at $299 a month per property as of September 2026, month to month or prepaid yearly with two months free. It covers every system Rivas Technology Group installed and is run by the people who built it. Without managed care, systems drift: firmware falls behind, a driver breaks after a TV update, the network slows, and something fails on a Friday with nobody to call.
CURATOR keeps the system working the way it was designed by watching it, updating it and fixing most issues remotely before you notice. It covers Control4 automation, Ajax security, Wi-Fi and networking, audio and video, lighting, shades, cameras and access control, in homes from the residential hub and businesses from the commercial hub. It is month to month with no contract, or yearly if you prefer to pay once.
What does each tier include?
The comparison table above has every line. The definitions below apply wherever a line is included in your tier, so there are no gray areas. For a Brilliant home, Base also includes Brilliant Max and remote monitoring through ProView, and Base comes with every Brilliant install.
- Proactive health monitoring. Continuous monitoring of device connectivity, performance and platform status on Control4, Ajax, managed networking, cameras and the other platforms that support it. We see a failed access point or an offline detector before you do.
- Unlimited remote support, every tier. Call as often as you need during business hours. Remote troubleshooting and fixes to the setup and programming we installed, with no session limits and no per-call billing. Anything new, such as new scenes, new programming or new devices, bills at the programming rate.
- Remote visits. Scheduled remote sessions, not triggered by a problem. Base has two a year: one documented check with updates, one for updates only. Plus and Complete have one every quarter, and the documented check (system health, firmware status, anything worth addressing early) comes twice a year on Plus and every quarter on Complete.
- Updates in windows. Firmware and software are applied in a scheduled window, after we check them against your system, because a new release is sometimes what breaks a working one. Base updates at its two visits. Plus and Complete update every quarter, and security fixes go in within days rather than waiting for the window.
- On-site tune-up, Complete. Once a year one of the quarterly checks happens at the property: hardware, connections, batteries and the rack, booked at a time that suits you.
- Small tweaks, Plus and Complete. Adjustments to existing scenes and schedules, such as a time, a light level or a renamed button, handled remotely as your routine changes. New scenes and new logic bill at the programming rate.
- A named point of contact. A Rivas Technology Group team member assigned to your account who knows the system.
- Priority technical support. A four-hour response during business hours, backed by a free month if we miss it. Requests after 3 p.m. are handled the next business day.
- Priority scheduling, and waived mobilization with Complete. When a visit is required, Plus and Complete clients are scheduled ahead of the standard queue, and Complete has mobilization fees waived within 50 miles.
- Monthly or yearly. Monthly coverage renews each month with no gaps, and you can cancel at any time with no penalty. Yearly coverage is prepaid at ten months for twelve and renews each year; we email you 30 days before with the amount, the date and how to switch to monthly. Yearly plans are not refundable: cancelling stops the renewal and coverage runs to the end of the paid year.
What is not included?
On-site labor, and equipment we did not install. CURATOR is a remote plan. When a problem needs a visit, we say so before scheduling it. The visit bills at the standard published rates on pricing and policies with no plan markup. The plan's value on that day is the place in the queue and the waived mobilization.
Alarm monitoring is separate: Ajax systems report to Becklar, a UL-listed central station, on a month-to-month monitoring subscription described on residential security and the security hub. Systems installed by someone else become eligible after a paid assessment and remediation bring them onto our tools and documentation.
What does CURATOR look like in practice?
A Control4 driver breaks after a streaming box update, and it is fixed on a remote session before the weekend. An access point in the pottery studio drops offline at 6 a.m., and it is back before staff arrive; the Washington Pottery network on our projects page runs this way.
A shade schedule needs to move an hour for the school year, and it is changed by text. A quarterly check finds a hub battery aging and a firmware release pending, and both are handled in the same 30 minutes. The systems most clients enroll are Control4, Ajax security, the network, lighting, shades, theater and audio and estate properties with several buildings.
What does it cost, and what drives the value?
Base $79, Plus $169 or Complete $299 a month per property, as of September 2026, for a home or a single-site business with up to 40 devices we manage. Paid yearly, as of October 2026, it is $790, $1,690 or $2,990, which saves $158, $338 or $598 against twelve months; yearly plans are not refundable. Against it, per pricing and policies: outside the plan there is no remote support: a visit is $195 an hour with a two-hour minimum, and programming at $225 an hour. Mobilization fees apply beyond 20 miles.
A household that would otherwise need one service visit a year is ahead on the plan before counting the monitoring and the remote fixes a visit never had to be. The value rises with the number of systems and buildings and with how far you are from Kent, since CURATOR Complete waives mobilization on visits within 50 miles.
How do I enroll?
Contact us, we confirm your systems, the plan goes live, usually within one business day.
- Contact us. Send the form on this page, or call or text (425) 954-6003, and say which CURATOR tier you want.
- System review. We confirm the systems at the address are Rivas Technology Group installations and eligible, and confirm the tier. Most reviews take under 15 minutes and happen remotely.
- Plan active. Monitoring starts; on Plus and Complete the first check is scheduled, and on Complete your named contact is assigned.
For a problem today rather than a plan, the support page explains rates, response times and what to have ready when you call.
Where does CURATOR cover?
Any property we installed. CURATOR Complete waives mobilization within 50 miles of 415 Railroad Ave S in Kent. That radius reaches Kent, Renton, Tukwila, Federal Way, Auburn, Covington and Maple Valley, Tacoma, Puyallup, Sumner, Bonney Lake, Tehaleh, University Place and Gig Harbor. Remote support has no distance limit, so Olympic Peninsula systems we installed by appointment are covered the same way, with visits at published mobilization rates. Rivas Group, LLC dba Rivas Technology Group holds WA electrical contractor license RIVASGL799DR, active, bonded and insured1, and is rated 5.0 from 49 Google reviews.
Questions we hear
Is CURATOR required?
Only with a Brilliant install, where CURATOR Base comes with every system and bundles Brilliant Max, as of September 2026. Everywhere else it is optional and month to month. The Brilliant page explains why that platform is sold with the plan.
What does CURATOR cost?
Three tiers per property, as of September 2026: Base at $79, Plus at $169 and Complete at $299 a month, billed monthly: the first three months are the minimum, then it continues month to month and cancels with notice before the next billing date. Or pay yearly and get two months free, as of October 2026: $790, $1,690 or $2,990 a year. Each covers every system we installed at the property: Control4, Ajax, networking, AV, lighting, shades, cameras and access control. Washington sales tax is added.
What is included?
Every tier gets proactive health monitoring and unlimited remote support in business hours for the setup and programming we installed. Base adds two remote visits a year: one documented check with updates, one for updates only. Plus moves to quarterly update windows with security fixes applied within days, two documented checks a year, small tweaks to existing scenes and schedules and priority scheduling. Complete adds a quarterly check, one of them each year an on-site tune-up, a named contact, a four-hour response backed by a free month, and waived mobilization within 50 miles.
How does yearly billing work?
Pay for the year up front and it costs ten months instead of twelve, as of October 2026: Base $790, Plus $1,690, Complete $2,990 a year, Washington sales tax added. It renews each year; 30 days before, we email the amount, the renewal date and how to switch to monthly instead. Yearly plans are not refundable. If you cancel, the plan does not renew and coverage continues to the end of the year you paid for.
Why updates in windows instead of the day they come out?
Because a new release is sometimes the thing that breaks a working system. On Plus and Complete we apply updates in a scheduled window each quarter, after checking them against your system, and apply security fixes within days rather than waiting for the window.
What is not included?
On-site labor, which bills at the standard published rates with no plan markup, and equipment we did not install. CURATOR is a remote plan; when a visit is needed we say so before scheduling it, and CURATOR clients go to the front of the queue.
What do the response promises mean?
A response from someone who knows your system, during business hours, Monday to Friday 8 to 5. Base promises two business days, Plus the end of the next business day, and Complete four hours. On Complete, if we miss it, that month is free. Requests received after 3 p.m. count from the next business day.
Is Ajax monitoring part of CURATOR?
No. Professional alarm monitoring through Becklar, a UL-listed central station, is a separate month-to-month service on the Ajax system. CURATOR covers the health of the hub, detectors and cameras and the changes you ask for; the station handles alarms.
Can I enroll a system someone else installed?
Not directly. CURATOR is for systems we installed. If you have an existing Control4, Ajax or network system, we start with a paid assessment and any remediation. The system becomes eligible once it is documented and on our tools.
Can a small business use CURATOR?
Yes. The same three tiers cover a single-site business with up to 40 devices we manage: the network, cameras, access control, intercom, AV and lighting. Multi-site businesses and larger device counts are quoted. Support hours are the same as for homes, Monday to Friday 8 to 5.
Can I join when something is already broken?
You can, and the next request is covered. A service request already open on the day you enroll is billed as quoted, because CURATOR is care for the system, not a way around a visit. Monthly plans run three months to start.
Is every system eligible?
CURATOR is for systems we installed, or have reviewed and accepted, on hardware and platforms we service. We confirm that in the enrollment review, and we can decline a system that was not ours or that we cannot reach remotely.
How do I enroll?
Pick a tier and send the form, or call or text. We confirm which systems we installed in a remote review that takes under 15 minutes, activate monitoring, and on Plus and Complete schedule your first check. Most clients are covered within one business day.
Choose your CURATOR tier.
Tell us the address, which systems we installed, and the tier you want. We confirm eligibility in a short remote review and activate the plan. We call or text back within one business day.