Washington Pottery Company

When the Network Goes Down, So Does the Business

Washington Pottery Company runs on connectivity — point of sale, phones, order lookups, day-to-day operations. Their aging setup couldn't keep up: the network dropped, calls failed, and every outage meant lost sales and frustrated staff with no one reliable to call.

• Unreliable network taking point of sale and operations down with it
• Phone service customers couldn’t count on reaching
• No dedicated support — every issue meant hours of downtime

UniFi Enterprise, Engineered for Uptime

We replaced the patchwork with a UniFi enterprise platform designed as one system: enterprise-grade routing at the core, business WiFi coverage across the entire facility, and VoIP phones that ring clearly every time a customer calls.

Then we put CURATOR behind it — our remote care plan. We monitor the network, catch problems before the team notices them, and when something needs attention, they call the same people who built it. One call, answered.

The Network Stays Up. The Phone Gets Answered.

Since the install, connectivity stopped being a topic of conversation at Washington Pottery — which is exactly the point. The network stays up, every call connects, and when they pick up the phone to reach us, a real person who knows their system answers.