Project: retail network and VoIP
Washington Pottery Company,
network and phones
Point of sale, phones and order lookups all ran on a network that kept dropping, and every outage meant lost sales and nobody reliable to call. We replaced the patchwork with one UniFi Enterprise system and put CURATOR behind it.
Rivas Technology Group replaced Washington Pottery Company's network with a UniFi Enterprise platform: enterprise routing at the core, business Wi-Fi across the facility and VoIP phones on the same network. It was staged and labeled before install day, with the CURATOR remote care plan monitoring it. The network stays up and every call connects.
- Client
- Washington Pottery Company
- City
- Kent, WA
- Scope
- UniFi Enterprise routing and switches, facility-wide Wi-Fi, VoIP phones, CURATOR remote care
- Result
- Network stays up; every call connects
What was the problem?
When the network went down, the business went down with it. Washington Pottery Company runs on connectivity: point of sale, phones, order lookups and the day-to-day work of a retail operation. The aging setup could not keep up. The network dropped and took the registers with it, and calls failed so customers could not reach the store. There was no dedicated support, so every outage turned into hours of downtime, lost sales and staff with nobody reliable to call.
What did we design?
One system in place of a patchwork. We designed a UniFi Enterprise platform with enterprise-grade routing at the core and business Wi-Fi coverage across the entire facility. VoIP phones ride on the same network, so a call connects every time a customer dials. Then we designed the support to match: the CURATOR remote care plan behind it. The network is monitored by the people who built it, and problems are caught before the team notices.
What did we install?
UniFi Enterprise routing at the core, UniFi Enterprise switches, business access points placed for the floor plan, and a VoIP phone system on the new network. Every switch and access point was staged, configured and labeled in Kent before install day. The time on site went to mounting and cutover rather than unboxing, and the rack reads clearly to anyone who opens it later. CURATOR monitoring was turned on before we left. The service behind it is on the Wi-Fi and networking page; for a home version of the same approach, the Island Router is our wired, subscription-free router.
What changed for Washington Pottery?
Connectivity stopped being a topic of conversation, which is the point. The network stays up, every call connects, and when the team picks up the phone to reach us, a real person who knows their system answers. Enterprise routing, wall-to-wall Wi-Fi, reliable phones and remote care, all of it now in the background of a working business.
Where is this project?
In Kent, a few minutes from our office at 415 Railroad Ave S, so a service call is a short drive rather than a scheduled trip. We serve south King County and Pierce County from the same office. The Olympic Peninsula is by appointment. On commercial projects our team designs and supervises and licensed trade partners work under that design; homes are installed by our own team. Shops, showrooms and warehouses are covered on the commercial hub.
What drives the cost of a project like this?
Square footage, register and phone count, and how much has to stay up during cutover. A single showroom needs a router, one switch and a few access points. A facility with a warehouse, offices and a dozen phones needs more of each, a larger rack and a phased cutover around store hours. VoIP adds a handset per desk and a monthly service plan; CURATOR is monthly and optional. We do not publish network or phone prices on this page; the instant quote gives you a starting number, and the site survey gives you a written one.
Similar project?
Any retail or service business where the register, the phones and the Wi-Fi are one system: showrooms, garden centers, clinics, restaurants. We survey the building, design the network on paper, stage and label the rack in Kent, install around your hours, and stay on it remotely afterward. Related projects: South Sound Law Group and Clyde's BBQ. Contact us or start below.
Why Rivas Technology Group
WA electrical contractor license RIVASGL799DR, active, bonded and insured1. BBB accredited, A+. 5.0 from 49 Google reviews. CEDIA member 2022 to 2026. Founded in Kent in 2020.
Questions we hear
What was going wrong at Washington Pottery?
The aging network dropped, which took point of sale and order lookups down with it. Phone calls failed, so customers could not reach the store. There was no dedicated support, so every outage meant hours of downtime.
What did you install?
A UniFi Enterprise platform designed as one system: enterprise routing at the core, UniFi Enterprise switches, business Wi-Fi across the whole facility and VoIP phones riding on the new network. Everything was staged, configured and labeled in Kent before install day.
What is CURATOR?
Our remote care plan. We monitor the network, catch problems before staff notice them, and when something needs attention the store calls the same people who built the system. One call, answered by someone who knows what is installed.
Why stage the equipment before install day?
So the day on site goes to mounting and cutover, not unboxing and configuring. Switches and access points arrive configured and labeled, which keeps the store's downtime short and makes the rack readable later.
Would this work for my shop?
Yes, for any business where the register, the phones and the network are the same thing. Tell us the address, the number of registers and phones, and what drops, and we will survey it and send a written proposal.
Similar project? Start with a site survey.
Tell us the address, how many registers and phones you run, and what keeps dropping. We survey the building and send a written proposal. We call or text back within one business day.